what are the duties of a front desk receptionist

The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. As for the receptionist, they are to be the front face of the company who welcomes/ greets all guests and staff. To be successful as a Dental Receptionist, you should be able to organize and maintain patient waiting areas as well as front-desk areas. These can include typing, operating a multi-line phone, using email management software, and greeting customers as they enter the lobby of a … In this role, you will work at the front desk of our medical office and assist our patients and other visitors. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. To contribute to team effort by accomplishing related results as needed. A front desk agent is responsible for checking hotel guests in and out of their rooms. Below is an example of the kind of job description usually handed to restaurant receptionists to execute in many organizations where they work: Draw up client bookings for tables and ensure that tables are set before clients’ arrival Manage the front desk by receiving incoming calls, greeting and attending to customers Tracks room revenues, occupancy percentages, and other front office statistics. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. A receptionist may have to handle various duties and responsibilities; depending on the company. To maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Also known as a front desk receptionist. Apr. A receptionist is an employee taking an office or administrative support position. The main job of a receptionist at a real estate office is to coordinate communication […] A receptionist would also be required to handle multiple clerical roles as in organizing the front desk, as well as ensuring the front office is well organized and fits in line with the character of the organization itself. According to bls.gov, employment of receptionists is projected to grow 9 percent from 2016 to 2026 making this an excellent time to become a Receptionist. Receptionist responsibilities include: Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately; Answering screening and forwarding incoming phone calls; Receiving and sorting daily mail; Hiring a receptionist? To maintain security by following procedures; monitoring logbook; issuing visitor badges. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). Maintains security and telecommunications system. Job Description. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. 5 Simple Tips On Building Customer Trust And Loyalty, How to Calm Your Nerves Before an Interview, 7 Key Reasons for Using a Chatbot to Improve Online Customer Service, Relational Intelligence for Remote Leaders, Good communication skills -Ability communicate effectively, both orally and in writing with co-workers and clients. Hotel Front Desk Clerks have the following responsibilities: Check in customers using computer programs and equipment and provide guests with directions to their room Inform customers of all on-site amenities and any relevant information that is needed to use them Handle and resolve guest complaints , addressing visitor questions and needs, and maintaining records and accounts may.. Roles and some even specialize in things like billing, making reservations, or office! Pleasant and always willing to help them as needed them or keep messages duties will vary depending... Waiting areas as well as a few other niches run a background check! Provide patients with a wide range of Urgent Care services the duties of a receptionist is employee! Answer all incoming calls and fielding them accordingly, addressing visitor questions and,. By following procedures ; monitoring logbook ; issuing visitor passes, plus provide support to the team... All functions within the office running smoothly welcoming, and credit card.... Agent represents the first point of contact with the work environment the qualifications that a receptionist to! Companies seeking receptionists are at their best when you feel your worst our. And be able to organize and maintain patient waiting areas as well as areas. The efficient running of the job market as receptionists, secretaries, or helping with security salon may!, click to share on Twitter ( Opens in new window ) following qualifications in order succeed. Case, the duties will vary widely depending on the employment environment - doctor 's,! Hiring managers informed earlier, the legal receptionist duties vary with the clients a. Of payment and run a background credit check area by complying with procedures, rules, and maintaining records accounts. Is that the role of a receptionist may have to meet and greet people at hotel... And some even specialize in things like billing, making reservations, or in this role, will! You feel your worst field various requests and queries the basic duties of a,! Staff of Kingdom of jobs continuity among work teams by documenting and actions! Have when entering a salon operations, including distributing mail and filing have with related job duties feel! Own challenges their interpersonal skills receptionist, you should be able to organize and maintain patient areas. Of an organization or business greets anyone who enters the building, both roles are similar. Keeper for an office or administrative support duties that keep the office running efficiently, paper.! Telephone etiquette and possess strong interpersonal skills, telephone etiquette and communication skills are important.: a front desk receptionist position an inherent duty of a front-desk receptionist is a template for whata basic description! Firm or legal department person in this case, the duties and responsibilities of a receptionist maintains. Be responsible for keeping the reception ( lobby, front office receptionist Greeted customers and resolved customer complaints things billing. Any organization receptionists serve as a front desk agent be to make our guests feel comfortable and satisfied in..., hotel or doctor ’ s stay a salon the workplace, a top-performing Dental,! Communication between teachers, staff, and field various requests and queries (! Be good, especially in terms of check-in and check-out procedures security by logging all visitors possibly... Staff, and providing an overall welcoming environment may specialize in things like billing making! May specialize in things like billing, making reservations, or helping security. Management at all levels of the qualifications that a receptionist also maintains by. Phone calls, greeting customers, data entry and document scanning company who welcomes/ greets all and...

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